Refund Policy

1. Deposit Payments

Deposits are used to:

• Secure appointment slots
• Coordinate with clinics and partners

2. Refund Eligibility

Refunds may be granted in the following cases:

• Appointment cannot be arranged due to provider availability
• Service cannot be delivered as agreed

3. Non-Refundable Cases

Deposits are generally non-refundable if:

• User cancels after appointment is confirmed
• User fails to attend the appointment (no-show)
• User changes mind after booking

4. Partial Refunds

In some cases, partial refunds may be provided depending on:

• Timing of cancellation
• Costs already incurred

5. Processing Time

Approved refunds will be processed within 5–10 business days via the original payment method.

6. Special Cases

Refund decisions may be evaluated case-by-case.

7. Contact

For refund requests, contact: concierge@medinchina.net